Customer Services Management



All customer service management team and supervisory staff involved in the aftercare of Berkeley Group projects



To ensure that the risk management requirements of the business are understood in order to continue to safeguard the wellbeing of customer service personnel and the public



  • Planning Arrangements for Customer Services
  • Hazards – Identification & Control Measures
  • Working with contractors & RAMS requirements;
  • General H&S issues that occur through Managing Agent works and how to ensure they are being carried out safely;
  • Taking clients onto construction sites.
  • Customers appointing own contractors
  • Lone Workers
  • RAMS – Risk Assessments & Method Statements
  • Competent Persons
  • Provision of  MEWPs and Cranes
  • Work in Occupied Properties
  • Abseiling as a Solution
  • Health Protection
  • Health Hazardscustomer serve
  • Control of Substances Hazardous to Health Regulations 1999 (COSHH) -PPE for Customer Services
  • Manual Handling
  • Accident Reporting & First Aid
  • The Health & Safety at Work Act 1974