Customer Services Management

customer

WHO SHOULD ATTEND?

All customer service management team and supervisory staff involved in the aftercare of Berkeley Group projects

 

AIMS & OBJECTIVES

To ensure that the risk management requirements of the business are understood in order to continue to safeguard the wellbeing of customer service personnel and the public

 

PROGRAMME

  • Planning Arrangements for Customer Services
  • Hazards – Identification & Control Measures
  • Working with contractors & RAMS requirements;
  • General H&S issues that occur through Managing Agent works and how to ensure they are being carried out safely;
  • Taking clients onto construction sites.
  • Customers appointing own contractors
  • Lone Workers
  • RAMS – Risk Assessments & Method Statements
  • Competent Persons
  • Provision of  MEWPs and Cranes
  • Work in Occupied Properties
  • Abseiling as a Solution
  • Health Protection
  • Health Hazardscustomer serve
  • Control of Substances Hazardous to Health Regulations 1999 (COSHH) -PPE for Customer Services
  • Manual Handling
  • Accident Reporting & First Aid
  • The Health & Safety at Work Act 1974